PlugMatrix Reviews
PlugMatrix Reviews asks every customer how you did, by email, short link or QR code. Everyone is offered the same public review sites, feedback joins the same contacts as your chats and forms, and testimonials go on your website only with the customer's permission.
How it works
Ask at the right moment, give every customer the same choices, fix what went wrong, and show what went right, with permission.
The screens below are illustrations of the product with sample data.
Email a request from the dashboard or send it to a list from a CSV file, share a short link, or print a QR code on counter cards, table cards and flyers. Campaigns can also ask on their own after an appointment is completed, a lead is won or a form is sent.
Customers rate the visit on a fast page with your logo and colors, then can tell you more in private. The public review sites you pick, such as Google or Facebook, are offered on every step to every customer, whatever their rating. Nobody is filtered out before they can post a public review.
Every rating and comment lands in one feedback inbox, matched to the customer’s contact. A low score alerts your team, and a customer who asks to be contacted is flagged for follow-up, so problems get fixed while it still matters.
Pick a tone and get a draft based only on what the customer wrote. It never promises refunds or discounts, and it is never sent or published for you: you edit it, then copy it or email the customer yourself.
Customers can tick an unticked box to let you show their feedback. The exact wording they agreed to, its version and the time are kept with the testimonial, and the link in their thank-you email lets them withdraw permission at any time. Nothing appears on your website until you approve it.
Choose a carousel, grid, wall, featured testimonial, rating badge or floating badge and style it to match your site. Widgets load after your page, weigh a few kilobytes and work with a keyboard and screen readers. Their rating counts every customer rating, and a widget that shows a selection says so.
Follow requests sent, opened and completed, average rating or Net Promoter Score, review site clicks and testimonials collected, by campaign, location, employee and service. Export feedback, testimonials and requests to CSV whenever you need to.
Ask everyone. Fix what went wrong. Show what went right.
Ask by email, short link or QR code, one at a time or automatically after a job.
A fast, mobile-first page with your logo, colors and message.
Google, Facebook, Yelp, Trustpilot or your own link, offered to every customer alike.
Ratings and comments in one place, matched to the same contacts as your chats.
Show the feedback customers agreed to share, only after you approve it.
Carousels, walls and rating badges that load fast and stay accessible.
Counter cards, table cards and flyers with a QR code you can track.
The right person hears about an unhappy customer in time to follow up.
Completion rates, ratings and trends by campaign, location and service.
Why switch
Most review tools stop at the request. PlugMatrix Reviews gives every customer the same choices, brings problems to your team, and turns the feedback customers agree to share into testimonials on your website.
| Topic | Typical review tool | PlugMatrix Reviews |
|---|---|---|
| Unhappy customers | Review sites often shown only after a high rating (review gating) | The same public review sites for every customer, whatever their rating |
| Asking | Emails sent by hand, one list at a time | Email, short links, QR codes and printed cards, plus automatic requests after appointments, won leads and forms |
| Testimonials | Reviews copied onto your website | Only feedback customers agreed to share, with their permission on record and a link to withdraw it |
| Who left it | A name and a star rating | A contact, with their Live Chat chats, Forms submissions and Bookings appointments in one history |
| Replies | Written from scratch | AI drafts in the tone you pick, which a person always edits and sends |
| On your website | A widget script that loads with your page | Widgets that load after your page, weigh a few kilobytes and work with a keyboard and screen readers |
Ask from the dashboard, then place your testimonials wherever you need them. No developer required.
Turning on Reviews creates a default campaign, with its page and email, ready to use.
Design a widget, then add it with the Review Wall, Review Carousel or Rating Badge block in our WordPress plugin, or paste its code on any other website. Replace WIDGET_ID with the id from the widget’s page.
<div data-app-reviews="WIDGET_ID"></div>
<script async src="https://cdn.plugmatrix.io/reviews.js"></script>The script loads a widget only when it is about to come into view.
Pricing
From $25/mo, plus applicable tax. Bundle 2 products: save 5% on each. 3 or more: save 8% on each. All four products on one tier: All-in-One saves about 10% and adds more websites and team seats.
Reviews for one website getting started.
Reviews for growing teams running several websites.
Reviews for high-volume businesses and multi-site operations.
Straight answers about how PlugMatrix Reviews works.
Works with the rest of PlugMatrix: Live Chat, Forms and Bookings
Review gating means asking customers how they feel first and sending only the happy ones to Google or Facebook. Google’s review policy does not allow it, and the FTC’s rule on consumer reviews and testimonials (16 CFR Part 465) forbids suppressing negative reviews while presenting the rest as the whole picture. In PlugMatrix Reviews, the public review sites are offered to every customer on every step, automations cannot ask for public reviews based on a rating, and testimonials of every rating go through the same approval.
Their feedback goes to your private feedback inbox, and a rating at or below the threshold you choose alerts your team. If they ask to be contacted, the feedback is flagged for follow-up. They are still offered the same public review sites as everyone else.
Yes, at any time, from the link in their thank-you email, or your team can withdraw it for them. The testimonial comes off your widgets right away, and the record of the permission they gave is kept.
Google, Facebook, Yelp, Trustpilot or any other secure link, for the whole business or per location. Yelp asks businesses not to request reviews, so it is shown as “Find us on Yelp”.
Once per experience. By default nobody is asked again within 30 days, emails go out between 8 AM and 8 PM local time, reminders stop once the customer responds, and every request email has an unsubscribe link. You can change the timing in settings.
Not yet. PlugMatrix Reviews collects feedback from your own customers and shows the testimonials they agreed to share. You can import testimonials you already have permission to use: they are labelled with their source and never marked as verified.
Yes. The PlugMatrix WordPress plugin adds Review Wall, Review Carousel, Rating Badge and Review Button blocks, with matching shortcodes. The widget script loads only on pages that show one. On any other website, paste the widget code.
Not yet. Requests go by email, short link and QR code today.
Yes. A campaign can ask automatically when an appointment is completed, a lead is won or a form is submitted, and feedback joins the same contact as the customer’s Live Chat conversations, forms and appointments.
PlugMatrix is opening to its first customers soon. Join the early-access list and we will email you as soon as you can start.
Opening soon
PlugMatrix is opening to its first customers soon, starting with Live Chat, Forms, Reviews and Bookings. Leave your email and we'll let you know as soon as you can start.
Thanks. We'll email you when PlugMatrix opens.