PlugMatrix Bookings
PlugMatrix Bookings gives your website a fast, branded booking page. Customers pick a service and a time that is really free, get reminders with links to reschedule or cancel, and every appointment joins the same contacts as your chats and forms.
How it works
Set up once, share it everywhere, and let the server keep every time honest: no double bookings, no time zone surprises, no chasing customers.
The screens below are illustrations of the product with sample data.
Give each service its length, price, buffers and options, choose who can do it and where, and set business, location and staff hours with breaks and time off. Rooms and equipment can be booked along with a service, so they are never double-booked either.
Available times are worked out on the server from your hours, breaks, time off, buffers, minimum notice and existing appointments. Customers see the soonest times first, or a calendar or a list, always in their own time zone with its name shown.
When a customer books, the server checks that exact time again while the staff member and any room are locked, and rules in the database itself back that up. In our tests, 20 people booking the last slot at the same moment always end with exactly one booking. Everyone else is offered the nearest free times, with what they typed kept.
Customers get a confirmation email with the details, a calendar invite and a secure link to manage the appointment. Reminders follow, by default a day and two hours before, each with links to confirm, reschedule or cancel.
The link in every email opens that appointment, with no account or password, and the page works even without JavaScript. Customers can reschedule or cancel within the policy you set (by default up to 24 hours before), add it to their calendar, or confirm they will be there. Once an appointment changes, the old links stop working.
See the day with a column per staff member, or the week and month. Drag an appointment to move it and the server checks the new time before it is saved. Block time off, check customers in, mark appointments completed or no-show, and record payments taken at the appointment.
Customers become contacts shared with Live Chat, Forms and Reviews, with every appointment in their history. Ask for a review automatically once an appointment is completed, and follow bookings, cancellations, no-shows and your busiest days and hours.
Real availability. No double bookings. Fewer no-shows.
A branded, mobile-first booking page and a widget for any website.
Hours, breaks, time off, buffers and minimum notice, worked out on the server.
Every booking is confirmed on the server, so the last slot goes to one customer.
Durations, prices, buffers and who does what, at one location or many.
Day, week and month views to book, move, confirm and complete appointments.
Emails with Add to calendar and secure reschedule and cancel links.
Times shown in each customer’s zone, correct across daylight saving changes.
Customers join the same contacts as your chats, forms and reviews.
Conversion, cancellations, no-shows and your busiest times.
Why switch
Most booking tools stop at the calendar. PlugMatrix Bookings checks every time on the server, handles time zones properly, lets customers manage their own appointments, and keeps every customer in one contact list.
| Topic | Typical booking tool | PlugMatrix Bookings |
|---|---|---|
| The last free slot | Simultaneous bookings and calendar sync delays can end in a double booking | Re-checked on the server under a lock, with a database safeguard, and tested with 20 simultaneous bookings |
| Time zones | Easy to get wrong around daylight saving time | Times in each customer’s zone, always named, tested across daylight saving changes |
| Changes | Customers call or email to move an appointment | Secure links to reschedule or cancel within the policy you set |
| Customers | A separate customer list | The same contacts as your Live Chat chats, Forms submissions and Reviews feedback |
| On your website | A link out to another website | Your own branded booking page, an inline embed, a pop-up or a Book now button |
| After the appointment | A separate tool to ask for reviews | A Reviews request sent automatically once the appointment is marked completed |
Set it up once in your dashboard, then share the page or place it wherever customers look for you. No developer required.
Turning on Bookings creates your hosted booking page, with your logo and colors.
Add the script and a placeholder where the booking page should appear. Replace PAGE_ID with the id from your booking page’s Share tab.
<script src="https://cdn.plugmatrix.io/bookings.js" async></script>
<div data-app-booking="PAGE_ID"></div>Add data-mode="button" for a Book now button that opens a pop-up. Already have the PlugMatrix script for Live Chat? Turn on Bookings for that website and just add the div.
Pricing
From $19/mo, plus applicable tax. Bundle 2 products: save 5% on each. 3 or more: save 8% on each. All four products on one tier: All-in-One saves about 10% and adds more websites and team seats.
Bookings for one website getting started.
Bookings for growing teams running several websites.
Bookings for high-volume businesses and multi-site operations.
Straight answers about how PlugMatrix Bookings works.
Works with the rest of PlugMatrix: Live Chat, Forms and Reviews
Times are always checked on the server, never only in the browser. When someone books, the exact time is checked again in one database transaction while the staff member and any room or equipment are locked, and the database has its own safeguard against a clash. A double tap or a retry never creates a second appointment.
Every appointment is stored as an exact moment together with the time zone it takes place in. Customers see times in their own zone, always named, with yours one tap away, and emails name the zone too. Available times, minimum notice and how far ahead people can book are tested across the spring and fall clock changes in New York, Chicago, Denver, Los Angeles and UTC, and reminders are timed from the real start.
Yes, from the link in their emails, within the policy you set: whether it is allowed, how close to the start (24 hours by default) and how many times an appointment can be moved. Your team can always change or cancel an appointment from the dashboard.
Yes. Set a service to need approval: the time is held while it waits, so nobody else can take it. A service can also take requests instead, where customers suggest up to three times and your team picks one.
Yes. Add a few questions to a service, or attach a Forms form as its intake form. The answers stay with the appointment.
Yes. Your team can send a booking link from the inbox, and the Live Chat AI can offer one when a visitor wants to book. It only mentions times that are actually free. The booking opens next to the chat and appears in the conversation once it is made.
Not yet. Services can show their price with a note such as “Pay at your appointment”, and your team records payments and refunds against each appointment, so you always know what has been paid.
Online payments, Google and Microsoft calendar sync, text message reminders, group classes and waitlists. Confirmations and reminders go by email, and customers can add every appointment to Google Calendar, Outlook or Apple Calendar.
Yes. The PlugMatrix WordPress plugin adds Booking Form, Booking Button, Service Selector and Staff Selector blocks, with a matching shortcode. The booking script loads only on pages that show one. On any other website, paste the booking snippet or link to your booking page.
PlugMatrix is opening to its first customers soon. Join the early-access list and we will email you as soon as you can start.
Opening soon
PlugMatrix is opening to its first customers soon, starting with Live Chat, Forms, Reviews and Bookings. Leave your email and we'll let you know as soon as you can start.
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